Terms of Service

Last Updated: December 2025

1. Acceptance of Terms

By accessing or using Velocity Hub Medical's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Velocity Hub Medical provides a practice operations and patient engagement platform designed for healthcare providers. Our services include automated scheduling, patient communication, billing automation, intake forms, and reporting tools. We are NOT an Electronic Health Record (EHR) system and do not store clinical patient records.

3. Account Registration

To use our services, you must:

  • Be a licensed healthcare provider or authorized representative of a healthcare practice

  • Provide accurate and complete registration information

  • Maintain the security of your account credentials

  • Notify us immediately of any unauthorized access

  • Be at least 18 years of age

4. Subscription and Payment

Our services are provided on a subscription basis:

  • Billing: Subscription fees are billed monthly in advance

  • Setup Fees: One-time setup fees are due upon service commencement

  • Price Changes: We will provide 30 days notice of any price changes

  • Refunds: Setup fees are non-refundable; monthly fees may be prorated upon cancellation

  • Late Payments: Accounts with overdue balances may be suspended

5. Acceptable Use

You agree NOT to:

  • Use our services for any unlawful purpose

  • Transmit malicious code, viruses, or harmful content

  • Attempt to gain unauthorized access to our systems

  • Interfere with or disrupt our services

  • Resell or redistribute our services without authorization

  • Use our platform in violation of HIPAA or other healthcare regulations

6. HIPAA Compliance

Velocity Hub Medical is designed to support HIPAA compliance. We will enter into a Business Associate Agreement (BAA) with covered entities as required. However, you remain responsible for ensuring your use of our platform complies with all applicable healthcare regulations.

7. Intellectual Property

All content, features, and functionality of our platform are owned by Velocity Hub Medical and protected by intellectual property laws. You are granted a limited, non-exclusive license to use our services during your subscription period.

8. Data Ownership

You retain ownership of all data you input into our platform. We claim no ownership rights over your practice or patient data. Upon termination, you may request export of your data within 30 days.

9. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible. We are not liable for service interruptions beyond our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by law, Velocity Hub Medical shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Velocity Hub Medical from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any rights of third parties.

12. Termination

Either party may terminate this agreement with 30 days written notice. We may suspend or terminate your account immediately for violation of these terms. Upon termination, your access to our services will cease, and you may request data export.

13. Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance of the new terms.

15. Contact Information

For questions about these Terms of Service, please contact us:

Velocity Hub Medical

Email: [email protected]

Phone: +1 (207) 947-3300

Velocity Hub and its AI components support administrative, operational, and educational workflows only. They do not provide medical advice, diagnosis, or treatment and do not replace clinical judgment or EHR systems.

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