Privacy Policy

Last Updated: December 2025

1. Introduction

Velocity Hub Medical ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our practice operations and patient engagement platform.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and business information provided during registration or consultation requests.

  • Practice Information: Practice name, provider count, specialty, and operational data necessary to provide our services.

  • Usage Data: Information about how you interact with our platform, including login times, features used, and system preferences.

  • Communication Data: Records of communications between you and our support team.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services

  • Process transactions and send related information

  • Send administrative communications about your account

  • Respond to your inquiries and provide customer support

  • Monitor and analyze usage patterns to enhance user experience

  • Comply with legal obligations and protect our rights

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, access controls, and regular security audits. Our platform is designed to meet HIPAA security requirements for healthcare organizations.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our platform

  • Legal Requirements: When required by law, court order, or government regulation

  • Business Transfers: In connection with a merger, acquisition, or sale of assets

  • With Your Consent: When you have given explicit permission

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal requirements)

  • Opt out of marketing communications

  • Request a copy of your data in a portable format

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Velocity Hub Medical

Email: [email protected]

Phone: +1 (207) 947-3300

Velocity Hub and its AI components support administrative, operational, and educational workflows only. They do not provide medical advice, diagnosis, or treatment and do not replace clinical judgment or EHR systems.

© 2026 Medical Velocity Hub - All Rights Reserved.